Availability is checked individually for each property. Contact our local team with your address and we’ll confirm whether Western Peak broadband is currently available and explain the suitable package options.

Our local installation team will visit your property and fit the equipment needed to connect your home to the Western Peak network. We’ll position the equipment carefully, complete the internal connection and make sure your broadband is working before we leave.

Western Peak offers residential packages with speeds of up to 50 Mbps, 100 Mbps, 400 Mbps and 900 Mbps. The options available can vary by property, so we’ll confirm the suitable packages when we check your address.

Yes. You can choose a 12-month or 24-month contract. Installation may be free for eligible customers through the Access Broadband Cymru scheme, so we’ll check whether the grant route is available before arranging a standard paid installation. If the grant is not available, standard installation is £100 on a 12-month contract or £35 on a 24-month contract.

Eligible homes and businesses in Wales may be able to receive funding towards the equipment and installation needed for a new broadband connection. We’ll explain the process, confirm what information is needed and help you check whether the scheme may apply to your property.

Our local team is available to help if you experience a problem with your connection or equipment. We’ll provide troubleshooting support and, where necessary, arrange further assistance to get your service working properly again.