Creating a Support Ticket
Should you experience any issues with your internet service or just want to ask a question, you can do all of this from within the customer portal. Simply log in to your account, and navigate to ‘Tickets’ on the side menu.
Click ‘Create Ticket’ and enter the details of your problem or question along with selecting the priority and type of ticket. You can attach pictures or screenshots here in order to help the support team identify your issue more efficiently.
Once the ticket has been created, it will show within the Tickets dashboard. Replies from a support engineer will be sent via email and within the portal.